Straight answers about protection and recovery

No. One email and password works on the Android app and the owner portal. Register once at norbitracka.com/register/.

The protection engine runs on Android today. Download the APK from our site. iOS and Google Play listings are not live yet — we label that clearly everywhere.

Install the app, sign in, tap Enrol this phone, and grant location, notifications, and battery exemptions when prompted. Set a Recovery PIN before you rely on remote lock.

No. We are an independent product built for African networks, dual-SIM phones, SMS failover, and community recovery with privacy-preserving tokens — not a rebrand of another service.

Sign in on the portal or another device, open Devices, and run Locate, Lock, or Ring. Location appears only if that phone reported recently while tracking or locate was active.

We do not file police reports for you. Open an incident, attach evidence, alert trusted contacts, and use the public registry status if buyers ask. Enterprise agents may assist where your programme includes verified dispatch.

Yes — wipe is available as a remote command. It factory-resets the device and is irreversible. Use it when recovery is unlikely and data exposure is the bigger risk.

Common causes: phone is offline, tracking disabled, battery died, or plan locate limits used up. Check command history and last heartbeat in the device detail page.

Optional Recovery Network helpers pass a privacy-preserving BLE token nearby — never your precise GPS. SMS commands from trusted numbers work when messaging is enabled: #NORBI#LOCATE|LOCK|STATUS|SOS <pin>.

Never. SMS responses confirm command status only. Open the portal or app for map coordinates.

Whether a 15-digit IMEI or Norbi ID is enrolled and its status: Clean, Lost, Stolen, Recovered, or Blacklisted. No owner name, no GPS, and not a GSMA global blacklist.

A hash chain notary (local_hash_chain) recorded when you enrol and transfer devices. Anyone can verify integrity at /check/ with Norbi ID + proof hash — still no location or owner email.

No. Members must accept an invite. NorbiTracka does not support covert tracking.

You define geofences; the app fires enter/exit alerts. Count limits depend on your plan.

Yes — export from the portal where available. Schedule deletion at /delete-account/ (14-day grace unless blocked by an open incident or legal hold).

No. We share data only with providers under contract, contacts you configure, recovery helpers via tokens, or when required by law.

One device, last-known locate (5/month), lock, ring, basic alerts, one safe zone, and 7-day location history.

Self-serve checkout via Paystack on Basic through Platinum. Billing intervals: monthly, 3-month, 6-month, or yearly. Enterprise and Government require sales or a license key.

Continuous live locate sessions on the map. Gold and above include allocated minutes per billing cycle; Trust and Basic use on-demand locate instead.

Yes — in Portal → Subscription or the mobile billing screen. Keys are issued by admin for Enterprise, Government, or promotional entitlements.

Only if you want stronger anti-tamper and uninstall protection on a phone you own. It is optional — enable, disable, or unenroll anytime from Settings with Lock PIN or fingerprint.

Multi-factor authentication (TOTP app, email OTP, or SMS OTP) protects portal sign-in. Enable it in Portal → Security, especially if you manage multiple devices.

Artifacts are stored with SHA-256 hashes. The Evidence Center lets you verify integrity and export a custody chain for incidents or claims.

Yes — mutating requests from mobile clients use HMAC-SHA256 with a five-minute replay window. Public auth routes and GET requests are exempt.

Fleet device lists, role-based access, audit logs, and optional agent dispatch on Enterprise/Government tiers. Org viewers see status — not lock, wipe, or GPS.

Lost, stolen, or blacklisted devices plus SIM-watch entries: IMEI, label, status, last cell bucket (~11 km), and last seen time — never owner email or precise GPS.

Not on this build. NorbiTracka is owner-authorized protection on enrolled devices, not full mobile device management.

Email info@norbitracka.com with organisation name, device count, use case (fleet, campus, agency), and timeline. We provision license keys and entitlements after scoping.