Recover

Lost or stolen? Act from another device

Locate → Lock → Ring → incident → contacts. SMS failover when data is down.

Remote commands & lost-phone playbook

Issue commands from the portal or another signed-in device. The target must be online or will pick up the command on the next heartbeat.

Lost or stolen? Sign in on another device or the portal first — do not wait for the missing phone’s screen.

  • Playbook: Locate → Lock → Ring → open incident → alert trusted contacts → capture (plan-gated) → wipe only if recovery is unlikely
  • lock / unlock — protection overlay
  • ring — audible alert
  • locate — last-known coordinates
  • enable_tracking / disable_tracking — continuous location while enabled
  • capture_photo, capture_audio, capture_video, capture_screen — plan-gated evidence
  • display_message — show owner message on lock screen
  • wipe — factory reset (irreversible)
Recovery desk remote command buttons
Use Recovery or Devices to queue Locate, Lock, Ring, and capture.

We do not file police reports for you. Attach evidence, alert contacts, and use public registry status if buyers ask. Live watch minutes and capture quotas depend on your plan.

SMS recovery (trusted numbers)

When SMS is enabled for your account, approved numbers can send commands from any phone — useful when mobile data is down or you only have a basic handset nearby.

  • Format: #NORBI#LOCATE|LOCK|STATUS|SOS <pin> [imei|uuid]
  • PIN is required on every command
  • Replies never include GPS coordinates — use the portal or app for map pins
  • Inbound SMS is processed by Termii or Africa's Talking when configured
  • Add trusted numbers on the enrolled device and keep the Recovery PIN private
Features page highlighting recovery options
SMS and remote recovery sit alongside lock, locate, and evidence tools.